Hearts & Hands Food Pantry
User Policies
Welcome to the Hearts & Hands Food Pantry User Policies page. Here you’ll find important information about how we collect, use, and protect your data, as well as the terms and conditions that govern your participation in our programs and services. By engaging with Hearts & Hands Food Pantry, including receiving text messages, scheduling appointments, or accessing resources, you agree to the policies outlined below. We are committed to transparency, security, and respectful communication in every interaction with the individuals and families we serve.
Privacy Policy
Effective Date: September 2025
Hearts & Hands Foundation Inc. dba Hearts and Hands Food Pantry (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our website, text messaging programs, and other services.
1. Information We Collect
We may collect the following types of information from you:
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Contact information: such as your name, phone number, email address, and mailing address when you sign up for services, appointments, or text message alerts.
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Demographic and household information: voluntarily provided to help us better understand and serve your needs.
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Communication preferences and responses: including any messages, forms, or data you send to us.
2. How We Use Your Information
We use the information you provide to:
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Deliver the services you request, including food assistance, delivery scheduling, appointment confirmations, and program updates.
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Send text message notifications and other communications related to your participation in our programs.
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Improve our services, outreach, and community support initiatives.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Text Messaging
By opting in to receive text messages from Hearts & Hands Food Pantry, you consent to receive automated and non-automated messages related to your services. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying “STOP.”
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be 100% secure.
5. Your Choices
You can opt out of receiving text messages or other communications at any time by following the unsubscribe instructions provided or by contacting us directly. You may also request to review, update, or delete your information by contacting us at help@heartsandhandsfoodpantry.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Terms & Conditions
You can cancel the SMS service at any time. Just text "STOP" to the short code or 10-digit long code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that does not include the “STOP” command and agree that {Client Name} and its service providers will have no liability for failing to honor such requests. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at {support email address or toll-free number}.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Messaging frequency varies. {Client Name} reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. {Client Name}, its service providers and mobile carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
