Delivery Eligibility: You must be a Mecklenburg County resident and meet at least 2 of the following requirements to qualify for our delivery service and documentation must be submitted prior to your appointment.

If you do not meet 2 of the requirements, you must use our curbside pickup service​

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• Elderly (65+)​​

  • Document: Photo ID​

• Disability Affecting Mobility or Cognition

  • *Mental health alone does not qualify unless it causes severe mobility or cognitive impairment.

  • Document: Letter from case manager, doctor, or nurse manager. Federal disability benefit letters will NOT be accepted

• Immunocompromised or Homebound/Shut In

  • Document: Letter from case manager, doctor, or nurse manager. Federal disability benefit letters will NOT be accepted

• Major Health Challenge: Serious or Recent condition (e.g. major surgery) preventing pickup

  • Document: Letter from case manager, doctor, or nurse manager.

• Homelessness

  • Document: proof of temporary housing (eg., current motel receipt), shelter, or letter from case manager

• Catastrophic Life Event: Sudden crisis (e.g., fire, displacement, hospitalization)

  • Contact pantry staff for verification

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Verification is required: If you are eligible, your appointment is set once verification is completed. If you do not complete verification, your appointment will be canceled. Please submit your eligibility documents as listed above immediately after making your appointment to help@heartsandhandsfoodpantry.com or text to 980.292.0010. 

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Delivery Schedule: 

Wednesdays and Fridays from 12pm – 3pm

Thursdays from 3pm - 6pm. 

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The time you select is a window of at least 90 minutes due to heavy volume.

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Delivery is not guaranteed: We accept deliveries on a case-by-case basis. Therefore, making your appointment does not guarantee delivery.

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Requirement for drop off: You must be home at the time of delivery. If you cannot be home for your delivery time, please contact us to adjust your time or to leave your items at your door. Failure to do so may disqualify you from delivery services.

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COVID-19: Prior to your appointment, kindly inform us if you are under quarantine for your safety and the safety of our delivery drivers.